Freedome doesn`t work with Samsung Galaxy S6 Android

Hi,

 

if I turn on the freedome protection, internet stops working completely. What could be the problem? Andoid version is 6.0.1

Comments

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi henrik31,

     

    Are you unable to access the internet with Freedome turned on all the time? Or does it occur occassionally? If it occurs occassionally, you can have a look at these articles for more information - here and here

     

    If the issue persists, does it help if you change the location or is it the same issue for every location?

  • Hi,

    I just tried different locations. No change. Internet connection is completely blocked, all the time, when the freedome protection is turned on.
  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi henrik31,

     

    Does this happen with Wi-Fi connection? Have you tried to change to a data connection and check if it helps?

     

    Is there any error message seen? If yes, please share with us.

  • The problem occurs both with wifi and cellural data. No error messages are displayed.
  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi henrik31,

     

    I suspect this might need detailed investigation with our Support team. So, please contact our support to troubleshoot further.

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