Subscription has expired on mobile device - butI have paid for an annual subscription
I bought a multi-platform Freedome subscription a few weeks back. On my Mac the software works fine and according to the "Subscription" tab it is active until Oct 2017. However, on my iPhone, the subscription has suddenly expired.
Message: "EXPIRED Your subscription has expired. To renew your subscription, please contact Total".
When I click the option "Did you already buy a multi-platform subscription?" on the phone, and enter the Freedome account ID, I get the error message "Oops You have already used this ID on this device". When I try the next option: to log in via the phone, I get the message "Subscription has expired. Renew your subscription to finish the installation". The third option on this screen, "Restore purchase", doesn't make anty difference either.
What might be the problem?