I hope this is just a Firefox problem, but...
I have already contacted F-Secure support about my Browsing Protection problem, but they have not responded yet, and I have a nagging feeling that there's more to it than just BP misconfiguration in Firefox.
The situation started on Fri 17th Feb, evening time. I was watching a video from a web site that is generally reliable, and I have no reason to believe that website had anything to do with the episode that followed. Anyway, I suddenly saw a pop-up, an error message about failing to save a pdf file in some TEMP location. I could not understand what application could be running in the behind, and the pop-up gave me no clues. I clicked OK and the pop-up went away. Next day (18th Feb) I updated some apps like Firefox, Thunderbird, Adobe Flash, Adobe Shockwave, and the like. I also ran F-Secure full scan, almost to the end - I wanted to pause it, but there is no pause button, so it stopped, and then I had not time to wait and see it go though the whole scan again, so I went to bed. On Sunday, 19th Feb, when I opened my PC (from sleep) strange things started to happen. First, F-Secure asked me if it's OK to let "SweetIM Setup" to modify my system. I said no, and had to repeat that several times, possibly up to ten times altogether. Then I started up Firefox, and got a notice about a new add-on, "SeetIM Toolbar". I said no, I don't want it, but when I opened the list of add-ons, it was there, disabled. I closed FF and looked up the folder in which the add-on was in my personal Extensions folder. I wanted to delete that folder, but by accident, deleted the whole Extensions folder. I started up FF again, but the malware had already taken it over - instead of my homepage, I saw a hovering pop-up saying I have won an iPhone, and the SweetIM Toolbar was also there. I didn't touch anything in the winodw, or the window itself. Instead, I opened Task Manager and killed the Firefox process. Then I started FF with option -safe-mode. That didn't help any; it was still taken over. Oh, and at some point during all this, I also ran the full scan again, and a few times more, but it always took a suspiciously short time.
My next decision was to restore my computer to an earlier, safe state. After that, I started doing the apps updates again. What installers I had lost I downloaded on my work PC and moved to my home PC via USB stick. I didn't do any (much?) web browsing before I had them all reinstalled. Anyhow, when I started Firefox, I could not see Browsing Protection there. It is listed in the extensions list, but I cannot see the icons anywhere, not even if I open Customize. The whole BP toolbar is gone too. The only place where I can see the add-on is in the Extensions list, where it shows up as active. I checked F-Secure web site to find a download for the add-on, but instead found the new F-Secure Internet Security 2012, so I downloaded and installed it. However, the installation did not fix the Firefox BP problem at all. There is also another extension, a helper program provided by my ISP, that has the same problem. Besides, when I open F-Secure settings, the subscription key is not the same I had before the upgrade. How come the installer changes my subscription key without telling me about it? Also, a full scan still takes suspiciously short time.
Now, with all these details piling up, I am very unsure if my computer is safe. Can you please tell me which parts do not seem all that worrying to you, and which parts do?
Hi, can you please check in the GUI from Download if yll updates got installed propperly?
I do not see anything out of order.
Since my first posting, the BP extension has become disabled. However, when it still was marked active in extensions list, and I could not find icons anywhere, there was one tiny little spec of it left in the toolbar: there was a small triangel, which I could click and it showed me a menu; the menu associated with one of the icons. I am saying this to explain that I have not bothered to read through th eother thread about BP, because it seems clear to me that my problem is quite separate from that discussion.
You need to check from the F-Secure GUI not in Firefox!
Support has finally replied - to give the standard instructions on how to use the rescue CD to check the computer, nothing about the BP problem I reported to them. Great.
Now, BP and the other extension that are now in a non-working state are both third-party extensions that I have not installed myself, not directly anyway. F-Secure installs BP and an application provided by my ISP installs the other extension. So I do not have much control over them, other than allowing them to exist. Only these two are in a bad state; all extensions installed via Mozilla site are working fine. In other words, Mozilla folks cannot help me. Only F-Secure can help with BP, but F-Secure support completely ignored what I said about BP.
What can I do?
Since F-Secure now has BP disabled, I suppose I can't do anything, except wait - wait until it becomes enabled again, and the problem with missing icons reappears. And then I have to start asking the same questions again. Here and from support. Is that all I can do?