Emails telling me my protection has expired

HelenCR

I keep getting emails telling me that my protection has expired and I need to renew my subscription.  The problem is however, I should be protected until 10th December 2016 and my account details confirm this, so why all the worrying emails?

 

Has anyone else experienced this?

 

Helen

[Deleted User]

Hi Helen,

 

May I know which F-Secure product/account you are referring to here? When did you purchase your F-Secure license and was it purchased from us directly?

HelenCR

Is this a secure reply or on the forum so that I know how much info to divulge. I bought it direct from F-secure and last renewed 10/12/2015 my account said I was still covered for 41 days when I checked it.

[Deleted User]

Hi Helen,

 

In order to check further about your protection expiry date, please chat with one of our experts. They should be able to check your account and provide more information about the expiry date.