Emails telling me my protection has expired

HelenCR
Posts: 2
I keep getting emails telling me that my protection has expired and I need to renew my subscription. The problem is however, I should be protected until 10th December 2016 and my account details confirm this, so why all the worrying emails?
Has anyone else experienced this?
Helen
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Hi Helen,
In order to check further about your protection expiry date, please chat with one of our experts. They should be able to check your account and provide more information about the expiry date.
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