Impossible to connect Freedome

CorentinB49

Hello,

 

I just bought a 1 year subscription to Freedome. It'w working on my Iphone and my Ipad, but when I try on my Mac it's connecting, and after 30 sec trying to connect it just tells my that it's not working anymore.

 

What should I do ?

 

Thank you

Laksh

Hi CorentinB49,

 

May I know if you are having this issue with different locations as well? Which location are you using currently? What is the exact error message you see?

 

CorentinB49

Hello,

I tried different locations and I still have the problem.
This is not really a message error I think, it's just the basic message when you put it on OFF.
Something like "freedome is not anymore encrypting your data and not protecting etc.."
I don't have access to my computer right now that's why it's approximative sorry.

Thank you

Laksh

Hi CorentinB49,

 

Was it working fine before? Is this happening recently after any upgrade? Just to check, have you tried to uninstall and reinstall to see if the issue does not occur again? Did it help?

CorentinB49

Hello,

I used the trial version some months ago and it worked perfectly. Then I bought it for 1 year and it's not working anymore. I upgraded the version but I didn't try to uninstall it.
I will try tonight
Thank you