Amazon Prime Video blocked Freedome
Comments
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I have been experiencing the exact same problem.
I just got off the phone with Amazon support guy, the app side is working okay. Somehow freedome is showing the different country location than selected.
When I turn off Freedome, the streaming works, however, I don't want to turn it off.
It was working fine though what has happened last few days???
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A bit more details, usually I get this error message only when I select a country other than Germany as a virtual location. (Amazon Video app)
However, this time even though I am using the location in Germany, it looked like I am accessing from the other country.
A few days back everything worked fine with the same virtual location.
(FYI: I wanted to attach a screenshot, but the insert image in the text editer is not working? I cannot select a pic from my PC/iPad...)
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Hi Ben,
I'm working for some time in Portugal.
With f-secure freedom I'm using the german location "Falkenstein".
For several days I can not use german amazon prime on any of my devices (Message: Licence at the location unavailable, Code 4601).
It works with other VPN providers (Private Tunnel).
At my request (support-number: XXXXXXXX) I got no feedback.
Greetings Knue
EDIT: Removed PII
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I have the same problem with Amazon prime video. At least I'm not the only one having problems ;(
only if I disconnect Freedome it is possible to use Amazon without getting a sign reading something about a licence problem and that Amazon video isn't available in my country i.e. Germany.
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what I did Miho.
The answer was, "that it looks like Amazon recognized that I am using F-Secure Freedome, thus the connection is blocked. Very possibly Amazon has set the IP address of Freedome as untrusted."
I hope that these answer was not the last I've heard. I've assumed that particular streaming services recognize the IP address of F-Secure as trustworthy and I could use them abroad. Only for this reason I've bought the F-Secure Abo.
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Hello Everyone,
Amazon Video has started to block access to their service through VPN products, including Freedome.
Our possibilities to prevent this are limited. You may want to contact them and ask to change their policy concerning VPN products. Please also remember that Freedome protects your network traffic and blocks tracking attempts and harmful sites & apps.
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Hi Laksh
Thank you very much for the update.
Have F-secure also been in contact with Amazon?
Security, that's the reason why I have selected F-secure and we have been happy with the products.
I will contact Amazon again, however, it might be a huge help if F-secure also could contact them as the product/service provider. So that your customers won't stuck in between the two service providers.
Thank you,
Miho
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This is the official statement I've got from the Amazon.
"Please find attached our link for Amazon Instant Video Terms of Use:
https://www.amazon.de/gp/help/customer/display.html/?nodeId=201422760&_encoding=UTF8&ref=dv_dp_terms
You may not stream or attempt to stream any content under your Prime Instant Video plan from anywhere outside Germany or to use any technology to obscure or disguise your location. You acknowledge that we may use technologies to verify your location.
If you should have further questions regarding Amazon Video please do not hesitate to contact us. We will gladly assist you."
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I'm having the same Problem. When Freedome is running, Amazon Prime is rejecting the connection. In Terms&Conditions it's written, that access is only allowed from Germany and Austria and that they will use tracing to recover the location. So if Freedome blocks that ... it will not work.
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Von Standorten außerhalb Deutschlands oder Österreich ist es Ihnen untersagt, Inhalte im Rahmen Ihres Abonnements bei Prime Instant Video zu streamen, das Streaming zu versuchen oder Techniken einzusetzen, die Ihren Standort verschleiern oder fälschlich angeben. Sie erkennen an, dass wir Techniken zur Überprüfung Ihres Standorts einsetzen dürfen.
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