Intermittent Disconnects

electricpear
electricpear Posts: 5 New Member
in F-Secure VPN

I'm having an issue on Windows 10 losing internet connectivity while using Freedome. If I'm connected to the internet and enable Freedome, things will work fine for a while (usually from 10 minutes to an hour or two). After this initial period, pages will stop loading and my browser tells me I'm not connected to the internet. If I turn Freedome protection OFF, things work (without VPN). If I then turn Freedome back ON, things will work again. Basically, I need to 'power-cycle' Freedome every 10-120 minutes or so. What could be causing this? Is there anything that can be done to troubleshoot?

AnonyBungler
1Like Awesome

Comments

  • AnonyBungler
    AnonyBungler Posts: 6 New Member
    I am having this exact issue as well. W10 anniversary edition using Canadian servers.
    Like Awesome
  • Ben
    Ben Posts: 2,020 F-Secure Product Expert

    Hi, 

     

    @electricpear are you seeing this behavior on a specific location or all locations.

     

    Which versions are you both using?

    Like Awesome
  • electricpear
    electricpear Posts: 5 New Member

    I haven't tried other locations, now that you mention it. I've been connecting to United States, Southeast. I'll try switching locations to see if there's any difference. 

     

    My version is 1.6.3289.0.

    Like Awesome
  • electricpear
    electricpear Posts: 5 New Member

    Still intermittently disconnects from other selected locations as well. 

    Like Awesome
  • AnonyBungler
    AnonyBungler Posts: 6 New Member
    I am using 1.6.3289.0 as well.
    Like Awesome
  • Ben
    Ben Posts: 2,020 F-Secure Product Expert

    Could you please take contact with our support so we can investigate better these disconnections.

    Like Awesome
  • Vetraci
    Vetraci Posts: 156 Adventurer
    Same problems here for the last 2-3 weeks. Experiencing connection problems on different devices (iOS, Windows 10 Pro) and locations.

    Sometimes it seems Freedome loses connection and cant reconnect. As long als Freedome tries to connect then there is no traffic (Browsing, downloading) possible. Turn around for this issue is to manually open the Freedome app and turn it off and on again.
    Like Awesome
  • electricpear
    electricpear Posts: 5 New Member

    I did contact support (ticket #XXXXXXXX), but no one has responded in three days. Not very good customer service, frankly. 

     

    EDIT: Remove PII

    Like Awesome
  • Ben
    Ben Posts: 2,020 F-Secure Product Expert

    @electricpear thank you for your feedback.

    I highlighted your ticket to our support. 

     

    Like Awesome
  • electricpear
    electricpear Posts: 5 New Member
    I still haven't heard anything. I'm beginning to think I should just ask for a refund.
    AnonyBungler
    1Like Awesome
  • AnonyBungler
    AnonyBungler Posts: 6 New Member
    I am looking at other VPNs to use now, because this issue makes it unusable.
    Like Awesome
  • AnonyBungler
    AnonyBungler Posts: 6 New Member
    Did anyone have any luck resolving this issue?
    Like Awesome
  • vkontio
    vkontio Posts: 2 New Member

    I've had the same problem for awhile. Tried to connect to Finland, UK, US among others and it's definitely not related to the location.

     

    Windows 10, latest Freedome update etc. Previously there have been guides to do all kinds of tricks to refresh drivers, do dnsflushes, rename the TAP-driver... Nothing has helped to resolve this problem permanently.

     

    I never really got any response from the customer service. Thinking about cancelling my subscription as this is not what I paid for.

    Like Awesome
This discussion has been closed.

Categories

Product & Pricing Info