I have now been trying to resolve a problem with my registration since a month . I keep writing support,but can not answer directly to the questions that support writes back.This causes further delay, since I have to contact support again via the support apply botton,and the problem is still not resolved.
Then I get these e-mails from customer care asking if my problem has been resolved. I can not answer these e-mails either.
I hope that someone within this organisazion will realize that this way of interacting with customers is frustrating and not solving anything.
Right now I feel that I waisted lots of time, energy and money on a product that doesn`t work.
I am writing this message not to be impolite, but simply as a last attempt to get my registration key and be able to add family members.