Freedome Virtual Network Adapter won't install

Darkhaven
Darkhaven Posts: 2
in F-Secure FREEDOME

I try to install Freedome to give it a try but when I do the network adapter never installs. I do see the Freedom TAP Driver in my device manager with a yellow exclamation point but not adapter in my network connections. Because of this, Freedome always fails to initialize the VPN. Any tips?

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Darkhaven,

     

    Is there any particular error message you see when you install Freedome or when you try to turn it on? Please share the error details.

     

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  • Darkhaven
    Darkhaven Posts: 2

    No error during installation. When I try to turn on the VPN I get that very common "IPV6" error. I tried to follow the instruction and check on the virtual network adapter, but there wasn't one for Freedome. So I went to device manager and saw the driver there with a yellow exclamation point, which means something most likely was wrong.

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Darkhaven,

     

    If you have not checked this KB article about the same error, please give it a try. If you have already checked it, I would recommend to open a support request for further investigation.

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