Freedome installer does not work

When I start Freedome installer, Task manager shows the process starting which is followed by Freedome installer GUI and COM Surrogate. The processes fail and no GUI windows are shown. What should I do?

 

Windows 10 Pro 32-bit

 

Event Viewer logs:

 

Log Name: Application
Source: Application Error
Date: 8/1/2016 3:34:41 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:
Faulting application name: FreedomeInstallerUI.exe, version: 1.5.3284.0, time stamp: 0x574d79e7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x88c
Faulting application start time: 0x01d1ebf1112e7c5f
Faulting application path: C:\Users\me\AppData\Local\Temp\FS_FREEDOME_4\UI\FreedomeInstallerUI.exe
Faulting module path: unknown
Report Id: f88d3bc4-66d2-4ccb-885c-90a7bea3d0a5
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-08-01T12:34:41.693812700Z" />
<EventRecordID>615</EventRecordID>
<Channel>Application</Channel>
<Computer>PC</Computer>
<Security />
</System>
<EventData>
<Data>FreedomeInstallerUI.exe</Data>
<Data>1.5.3284.0</Data>
<Data>574d79e7</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000000</Data>
<Data>88c</Data>
<Data>01d1ebf1112e7c5f</Data>
<Data>C:\Users\me\AppData\Local\Temp\FS_FREEDOME_4\UI\FreedomeInstallerUI.exe</Data>
<Data>unknown</Data>
<Data>f88d3bc4-66d2-4ccb-885c-90a7bea3d0a5</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>                                  

 

Log Name: Application
Source: Windows Error Reporting
Date: 8/1/2016 3:34:57 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: PC
Description:
Fault bucket 116214652412, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: FreedomeInstallerUI.exe
P2: 1.5.3284.0
P3: 574d79e7
P4: StackHash_bdcb
P5: 0.0.0.0
P6: 00000000
P7: PCH_1A_FROM_ntdll+0x000913F0
P8: c0000005
P9: 00000008
P10:

Attached files:
C:\Users\me\AppData\Local\Temp\WEREA61.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_FreedomeInstalle_f234723e0226cb94e2d18174dbbc24a1a1c96_3a8ec6a8_1e26fd2d

Analysis symbol:
Rechecking for solution: 0
Report Id: f88d3bc4-66d2-4ccb-885c-90a7bea3d0a5
Report Status: 0
Hashed bucket: b2826f27be25a46bcf7b42973f159ce5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-08-01T12:34:57.636453200Z" />
<EventRecordID>616</EventRecordID>
<Channel>Application</Channel>
<Computer>PC</Computer>
<Security />
</System>
<EventData>
<Data>116214652412</Data>
<Data>5</Data>
<Data>BEX</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>FreedomeInstallerUI.exe</Data>
<Data>1.5.3284.0</Data>
<Data>574d79e7</Data>
<Data>StackHash_bdcb</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>PCH_1A_FROM_ntdll+0x000913F0</Data>
<Data>c0000005</Data>
<Data>00000008</Data>
<Data>
</Data>
<Data>
C:\Users\me\AppData\Local\Temp\WEREA61.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_FreedomeInstalle_f234723e0226cb94e2d18174dbbc24a1a1c96_3a8ec6a8_1e26fd2d</Data>
<Data>
</Data>
<Data>0</Data>
<Data>f88d3bc4-66d2-4ccb-885c-90a7bea3d0a5</Data>
<Data>0</Data>
<Data>b2826f27be25a46bcf7b42973f159ce5</Data>
</EventData>
</Event>

 

 

Comments

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi cettuwhi,

     

    Welcome to our Community!

     

    May I know if you used our Freedome installer from here? What happens when you click the installer? Is there no GUI which shows up at all?

This discussion has been closed.
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