Connection failure after installing freedome in ios

Hello, I installed freedome in my ipad but now it is not connecting to internet all. What is the reason and what could I do? I am staying in Nepal at the moment. 

Comments

  • LakshLaksh Posts: 4,444 Community Manager

    Hi Tsering,

     

    Welcome to our Community! Is Freedome turned on? Is there any error message seen?

     

    Please have a look at this article on iOS and Freedome.

  • TseringTsering Posts: 2

    Hello and thanks for answering. I haven't received any help. Freedome is not on because when I turn it on The internet connection is cut off. 

  • LakshLaksh Posts: 4,444 Community Manager

    Hi Tsering,

     

    Can you try to connect to a different network/different location and check if the issue persists?

     

    If the issue remains, please proceed to open a support ticket in order to get this investigated further.

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