Resetting Subscription Devices

Dougie69 · July 2016

Having had to upgrade my iPhone I now find my 3 licence multi subscription will not work in my new device.

There doesn't seem to be any advice on here as to how this can be reset, despite the support article suggesting otherwise.

Can someone please DM me? My chat after 20m "on hold" was cut.

[Deleted User] · July 2016

Hi Dougie69,

As per this article, you can transfer your multi device license to a new device during installation. However, as mentioned in the article, the license transfer option is currently available only for the Windows, Mac and Android versions. Do you have any other device apart from the iPhone to initiate the license transfer?

Dougie69 · July 2016

No - I only bought it for my IOS devices!

[Deleted User] · July 2016

Hi Dougie69,

In that case, please open a support request so that our team can help you further.

Dougie69 · July 2016

I've done that. Now on my third chat.

[Deleted User] · July 2016

Thanks for your update, Dougie69. I have highlighted about your community post in the case opened with our support.

Resetting Subscription Devices

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