Portal Problem in My F-secure


I went into the Portal on My F-Secure yesterday to allocate the last of my 5 licences to my son's PC.  The Portal however does not reflect my licence but tells me I have so many days left of a 3 licence trial.  My Subscription on F-Secure confirms I have 305 days left.  I have raised an incident through your system but have yet to have a reply and find this service level unacceptable, considering your online chat has been down the whole time too.  Please advise what you intend to do to repair this issue.


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi glynwhite,


    I checked on your Support request and as per the ticket, our support engineer has responded back to your query. Kindly try the steps mentioned in the email and let us know if this has been resolved.


    I have highlighted about your post as well in the respective support request.

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