F-Secure Freedome falsely categorized LiveChat tracking code

megoff

Hello,

I am from LiveChat Technical Support. One of our customer, who is using our software, and at the same time is using F-Secure Freedome VPN find out, that F-Secure is blocking LiveChat tracking code with Safari on Mac. Is it possible that you could whitelist our domain globally, or explain how it might be done on our customer's side with the F-Secure VPN configuration?

EDIT: Removed hyperlink

[Deleted User]

Hi @megoff,

 

I have moved your post to the Freedome board. Does the issue still happen when you turn off Tracking protection in Freedome?

[Deleted User]

Hi megoff,

 

I also found an article related to this issue here. Please have a look.

megoff

We shared the article with our customer. I believe that the case is closed, thank you!

[Deleted User]

Thanks for updating, megoff!