F-Secure Freedome falsely categorized LiveChat tracking code

Hello,

I am from LiveChat Technical Support. One of our customer, who is using our software, and at the same time is using F-Secure Freedome VPN find out, that F-Secure is blocking LiveChat tracking code with Safari on Mac. Is it possible that you could whitelist our domain globally, or explain how it might be done on our customer's side with the F-Secure VPN configuration?

EDIT: Removed hyperlink

Accepted Answer

Comments

  • LakshLaksh Posts: 4,443 Community Manager

    Hi @megoff,

     

    I have moved your post to the Freedome board. Does the issue still happen when you turn off Tracking protection in Freedome?

  • megoffmegoff Posts: 2

    We shared the article with our customer. I believe that the case is closed, thank you!

  • LakshLaksh Posts: 4,443 Community Manager

    Thanks for updating, megoff!

This discussion has been closed.