Products & Services
ANY IDEAS WHY THEY WERE NOT REMOVED -- F-SECURE SUPPORT HAD THIS 24 HOURS AGO!! STILL NO REPLY --SORRY FOR THE SMALL PRINT -- ZOOM WORKS
As seen from the screenshot, the malwares are seen inside the email as an attachment (like .xls or .bin), that's the reason they were not removed. In this case, you have to remove the detected emails from your Windows Mail.
If you do have a support request opened with our team, please leave a Private Message to me. I will check on the progress of your ticket.
Thank you Laksh --I did mail sweep some weeks ago - then held the unwanted mail in a folder in dropbox untilI had time to find some important lost mail -- Perhaps I should have deleted them all if as the F-Safe uncovered the malware trojans -- I will do this today. Thank you for your advice / support
Thanks for keeping us updated, Trebor!