F secure not working" Code not valid on this device"

I purchased the  device subscription, and successful installed freedome on my phone laptop.  However, after i had used it for sometime it stopped working, it started saying this code is not valid for this device. I tried using the same code over asnd over (the only code I have), but it's not accepting it.

 please what can i do.

Comments

  • LakshLaksh Posts: 4,443 Community Manager

    Hi loveforamy,

     

    May I know how you purchased your Freedome code? Is it from F-Secure? When was it purchased?

    You may also have a look at this article for more information on the error message seen.

  • I got it from fsecure, I can not remember exactly when i subscribed for it , but it was due to expire january 2017.
  • LakshLaksh Posts: 4,443 Community Manager

    Hi loveforamy,

     

    Could you please send me a private message with your license code so I can check this further?

     

    Since you said you got it from F-Secure, do you have any purchase details?

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