Just bought a new device but the subscription won't work

AndySaab

Just got a new device and installed Freedome on it. Unfortunately the subscription doesn't seem to get activated on the new device. 

 

As I am retiring my 2 older devices I uninstalled Freedome on both of them, I presume that after a while the subscription will be active on my new device as well or is there anything more that I have to do? 

 

All devices are Android and the subscription is the annually renewable one. 

 

Thanks for a GREAT product! 

 

Br

Anders

[Deleted User]

Hello AndySaab,

 

Did you get your subscription from our e-store(multi platforms subscription) or from google playstore(app-store subscription).

 

In the first case you can transfer the license as described here. 

For an app-store subscription you will need to use the as google account on your new device and restore purchases.

AndySaab

Hi!

 

I bought it from the Play Store and I cant find any "restore purchases" within Freedome or Android. The Google-account used to buy the license is active on my new phone.

 

Any more ideas? Reinstall?

AndySaab

Uninstalled and installed again solved the problem

Thanks again!