login with a secondary laptop

Hi

I have F-Secure running on my main desktop PC in my house and I am trying to get it to run on my laptop. But when I log onto F-secure it does not accept my password and the Capicha confirmation I am not a robot can run a few times before it finally kicks me to open a new account then refuses to open the account telling me the email address is already in use. (which I know it is in use because I am the user of that account, but it won't let me in) I am a Virgin customer and have tried it from their site with no success

Comments

  • SimonSimon Posts: 2,643 Superuser

    The logical explanation would be that you are using an incorrect password.  Bearing in mind also the CAPTCHA issue, I'm sorry to ask such a basic question, but could you by any chance have had your Caps Lock on?  Both the password and CAPTCHA would be case sensitive.

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