I got single (1) licence instead of 3
My aim was to upgrade SAFE from 3 licences to 5. Somehow I succeeded to order a single licence which replaced the active 3 licences. How can I undo (cancel) this? Now 2 of my devices are uncovered (or at least don't receive updates?). And I was charged for this ridiculous "update", too. Help!
I can think of a couple of reasons why this happened: I've changed my email recently, so I changed my F-Secure user id respectively. Perhaps the system was confused because the 3 licences were renewed in February with one id, and I tried upgrade under another id. (I'm quite sure there's a unique "system" user id, number or something, for users. The email address id is just for us humans for logging in.)
Another reason might be that I've ordered, and renewed, with a reduced special price for eg. members of certain associations. That might confuse the calculations when upgrading, where the remaining balance in my account (for the rest of the year) is less than it normally is. But this is empty speculation. F-Secure people have probably better explanations. And tips for me how to do the upgrade properly for a special campaign price when I'm back again at square A with 3 active licences.