Problem with login

Hermes

I registered s beta tester in the FS Protection program and received an email with password to login to the idp-fip.sp.f-secure.com My Fs Protection page but the password provided did not work. I pressed the retreive password option but I never received a password to my email. Thus I am unable to download the program and test it. Help anybody?

Simon

I'm not sure what the URL you have posted is, but I've always used https://beta.f-secure.com/ to get to the beta login portal.

Ukko

Hello,

 

Basically you have some of workarounds to get installers (as download software for platforms), but if you not able to work with login/password for FS Protection Account.... this is will be not helpful for install it.

Also you have workarounds to get re-registration, but this is will be not helpful if your account did not activated in somewhat reasons.

 

Just as re-ask (maybe link from mail-letter can be with mistake): Does you have page about certainly "FS Account - Log in" ?

 

If yes... so I can to feel just next things:

 

--> Re-check about "login" e-mail (there should be certain e-mail under login-form / or phone-number). And one-time password from letter (if this is will be not in use and re-changed).

 

--> Also if retrieve password did not work. Possible this is means: e-mail with mistake (different from registered one) or something goes with mistake about activation:

 

So... potentially this is mean:

 

---> Need to dream... and when F-Secure team get your topic - they able to re-check situation.

---> Or you able to fill/create bug-report under beta-portal as "some troubles with activation or other" - and will be re-check situation more briefly (with potential "information" about troubles with activation).

 

Sorry for my reply.

 

Thanks.

 

Ukko

Hello,

 

 

 

Spoiler

Not sure about reasons. But it's looks like that on current days - you should be also available to get temporary (like trial maybe) account/installation.

 

 So.. some of my previous reply-words can be outdated a little be.

 

-----

Later added: on current days... my previous still up-to-dated.

And current words (under spoiler) already outdated.

fredda

Hi!

 

I have exactly the same problem.

And I submited a bug report on the 13:th of may - still nothing.

Status: New..

 

It's really anoying to get invited, and then BLAM!!! login doesn't work.

 

But, I hope for the best

 

Ukko

Hello,

 

Spoiler

But already how some days... you should be able to create account as trial-one.

This is enough for start use it "as temporary workaround".... if silence about report still there.

On current days... this words (under spoiler) already outdated...

NoahCheng

Hi, I am also a new comer here and just started FSP from this Monday.

I just double checked again in my first email, yes, the same email with email/password for FS account. One thing I would like to remind you, did you find there is one big light blue icon with texts "Start using My FS Protection" in the bottom of this email? I installed FSP by just clicking this icon, then use the email/password during the installing process.

Hope it could help you to solve the issue. Have a nice day.