Purchased renewal key, it simply doesn't work

Hi guys,

    Little frustrated with this one.

 

I purchased a 5 device key through the 12+3 month anniversary offer for €59.90, an offer received the day before the 50% off May discount I might add which I'm already not particularly impressed with.

 

The key supplied does not work.

 

I have 2 macs, a Windows machine and two iOS devices.  None will accept the key.

 

I contacted chat support and received instructions to uninstall and reinstall (for Mac only).  The script supplied appears to be outdated and even after a manual removal I've had no luck.

 

Comments

  • Chameni
    Chameni Posts: 235

     

    Hello LineNoise,

     

    Sorry to hear about your trouble! I have highlighted your post to our Support team for further looking into this issue. They will get back to you for further investigation.

     

    Thank you.

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