browsing protection won't install on chrome

draph91

I have clicked reinstall protection and restarted 2 times and nothing happened 

Chameni

 

Hi Draph91,

 

Regards to this issue, could you tell us what operating system you are using? And is there any error message appeared?

 

Thank you.

draph91

windows 8.1 and no error message appeared

Chameni

Hello draph91,

 

I recommend that you create a support ticket in order for us investigate further on this issue. And please do attach the Fsdiag log from your computer too for further investigation about this issue.

Thank you.

draph91

Where do I find it

Chameni

 

Hello draph91,

 

Please go to this link : https://www.f-secure.com/en/web/home_global/support/support-request and scroll bottom of the page, you should be able to see the steps to generate the requested log.

 

Thank you.

draph91

how do I access the support tool on windows 8.1? 

Chameni

Hi draph91,

 

I have sent you a private message related to this, please check your inbox.

 

Thank you.

draph91

I can't, I keep getting this

 

The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator. 1462518208993:0-27

Chameni

Hi draph91,

 

In that case please open a support ticket first and update on the case about this error too, so that our support agent are aware of it.

 

Thank you.

draph91

can't I just contact the administrator? 

 

also browsing protection appears to be working, I went on a website and it blocked it