I have clicked reinstall protection and restarted 2 times and nothing happened
Regards to this issue, could you tell us what operating system you are using? And is there any error message appeared?
windows 8.1 and no error message appeared
I recommend that you create a support ticket in order for us investigate further on this issue. And please do attach the Fsdiag log from your computer too for further investigation about this issue.Thank you.
Please go to this link : https://www.f-secure.com/en/web/home_global/support/support-request and scroll bottom of the page, you should be able to see the steps to generate the requested log.
how do I access the support tool on windows 8.1?
I have sent you a private message related to this, please check your inbox.
I can't, I keep getting this
The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator. 1462518208993:0-27
In that case please open a support ticket first and update on the case about this error too, so that our support agent are aware of it.
can't I just contact the administrator?
also browsing protection appears to be working, I went on a website and it blocked it