malware on facebook

This is new to me and very frustrating.  Everyime I try to log into my Facebook page, I keep getting this message that my computer needs to be cleaned.  I click on the download, "did not request service", it begins the process to download but for hours on hours it goes no further....I have'nt been able to get into my Facebook account for 2 days now and I'm totlaly pissed now.   While it supposably is downloading, there is a message saying that I can go into my Facebook and they will send me a notice when it's done.  The only link I can click on is "log off", when I click on that, it want's me to log back in.  When I try to log in, it's telling me that my user name "email account" belongs to someone else.  When I am permitted to use my name instead, it sends me a link to reset my password.  I've done this process several time and each time I try to log in with my new password, it doesn't recognize my password.  How do I get this thing off my computer so I can get back into my Facebook??

cattus

Comments

  • SimonSimon Posts: 2,661 Superuser

    This may not help all that much, but you can find more information on the facebook issue here:

     

    https://community.f-secure.com/t5/F-Secure-SAFE/Facebook-F-Secure-malware/m-p/73268/highlight/true#M13006

     

    From what others have said, the scanner needs to be downloaded, then allowed to run, which could take some time.

  • cattuscattus Posts: 1

    hello f secure i got a huge problem too here. i can't access my facebook account from 2 days ago (BECAUSE MALWARE) , can you help me? how long for downloading f secure on facebook ( why i take so long :'( ) ? i have to log in  my account right now. please reply my message and give me accurate solution so i don't need to ask again. thank's

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