Cannot access internet when Freedom is on

farazgha Posts: 1 New Member

Hi there


For the last two days everytime i switch on Freedom i am unable to access the internet on my laptop even though it is connected to wifi


it is only when i switch Freedom off can i access the internet


Does anyone know why and what i should do to correct? thanks


  • Chameni
    Chameni Posts: 234 F-Secure Employee


    Hello farazgha,


    May I know in which OS you installed Freedome on? And which version of Freedome is installed currently?

    Is there any error message seen when you try to open the browser?


    Thank you.

  • Michiel
    Michiel Posts: 12 New Member

    Hi Freedome Team,

    I have the same problem as Farazgha
    All was working fine since the lastest iOs update for my ipad 3.
    Running: Freedome Version
    iPad3,1 iOS 9.3.1
    Normal internet works fine, as soon as I switch on freedome vpn there is no more connection although there are 3 bars indicating connected to internet. It just keeps searching but nothing happens. After some time it drops the vpn symbol and reverts back to normal wifi with immediate display of the looked for page.
    I have removed the app sveral times and reinstalled but that didnt solve the problem. I have reset my router but also didnt solve the issue.
    Pls advice what to do?

    rgds, michiel.
    [email protected]


    Edit : Removed PII

  • Chameni
    Chameni Posts: 234 F-Secure Employee

    Hello Michiel,


    Sorry to know about this issue, Could you please try this given steps in this link and revert back if the issue persist.


    Thank you

  • Michiel
    Michiel Posts: 12 New Member

    Tried it twice...2nd time worked!

    so issue solved....thank you. 



  • Chameni
    Chameni Posts: 234 F-Secure Employee

    Hi farazgha,


    Have you try the provided steps and are you still having the same issue? Please update us on this issue in order for us to assist you further.


    Thank you.

  • Michiel
    Michiel Posts: 12 New Member

    Re: Cannot connect to internet while freedome is on
    2 hours ago

    Dear Moderator,

    I contacted you a few weeks back with the connection issue. You suggested to delete the vpn settings and reinstal it which I did. The issue seemed to have resolved for about 3 days and now the problem is back. When I turn vpn on the connection to the internet is lost. Ipad shows its connected but it wont actually connect to anything. When I switch vpn off....i have normal connectivity to the net.
    Pls come with a permanent fix or I will drop the subscription.
    You have my details regarding freedome version and ipad iOs version.
    Kind regards,
    [email protected]

  • Notnever
    Notnever Posts: 8 New Member

    Depending on your OS


    If you are using windows you can try to do a clean boot


    Click on search and type msconfig and hit enter


    1. On the Services tab of the System Configuration dialog box, click and select the Hide all Microsoft services check box, and click Disable all.


    2.On the Startup tab of the System Configuration dialog box, click Open Task Manager.


    3.On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.


    4.Close Task Manager.


    5.On the System Configuration dialog box, then hit Apply and OK, and restart the computer.


    6. After the clean boot open msconfig again and choose Normal Startup, go to the startup tab click on open Task Manager and re-enable the services one by one, close Task Manager and then hit Apply and OK and restart.


    This simple trick worked for me

This discussion has been closed.
Product & Pricing Info