SAFE Windows 10 taskbar icon

RNV

W10 does not show F-Secure SAFE taskbar icon. It does not recognize the application at all, it is not listed on turn on-off applications on taskbar icon list. Re-installing SAFE does not help. However, SAFE is still running normally. W10 security center reports it is working and it is in any case responding normally.

RNV

I got instructions from F-Secure support and after re-installation the icon is now visible on taskbar. Case closed !

Simon

That's odd, as it shows on my Windows 10. Sorry to ask the obvious, but I assume it is set to display in the list of system tray icons?

Do you have any other security software on the machine?

RNV

Thank you, I have not found a place where to set it up to show on the list. I had never had to that on Windows 7 or XP. Should I do it on F-Secure settings somewehere or in W10 settings ?

Simon

Is there a little arrow next to your system tray icons to show hidden icons?  If you click that, there should also be a 'Customise' button, in which you can select which icons to show.  It might just be worth checking there to see if the F-Secure icon has become 'hidden', as I believe it should be set to show by default.

 

I should add, I'm on a Windows 7 machine at the moment, but I assume the hidden icons are still accessed the say way in Windows 10. 

 

I should also say that this is just a guess, and it may well be a wild goose chase, but probably just worth checking all the same.

Ukko

Hello,

 

I think that F-Secure tray-picture should be hidden under "arrow"-picture (as previous reply have steps to get this). I mean... can be.. because by first installation.. this is will be under hidden-menu.

 

I can to think that with Windows 10 you able just to choose or it will be "visible" under taskbar or under "hidden"-menu. When process is active... tray-picture should be visible.

 

If this is not work with your installation and you not able to get tray-picture under hidden-place (and re-place it to taskbar or re-check this with Windows 10 Settings. Potentially: Main Settings - System - Notifications/other)... probably will be nice to create a Support Ticket for F-Secure Support.

RNV

Hi, thank you both. Unfortunately there is no "second" hidden menu anywhere. I know what you are meaning, that basic feature. The one and only I can turn on and off easily but there is no F-Secure symbol. I created ticket to F-Secure support with some screen shots attached. Let see if they can figure this out. 

RNV

Well, problem not solved. The icon was visible in the taskbar, but after the next startup surprise icon is not visible anymore. I sent new information to F-Secure support according to their instructions.

RNV

Finally problem solved. After installation, take Deep Guard off once and then put it back on. Icon appears on taskbar and works also after re-starting the computer.

Chameni

Hello RNV,

 

Thank you for the update and do let us know if you need further assistance about this.

 

Have a nice day!