Black screen after typing the renewal key in - Android Galaxy S4

PiterB
PiterB Posts: 2 New Member
in Web Browsing

After typing the renewal key in, my Galaxy S4 screen goes black when trying to open the F-Secure Mobile Security application.

Reinstall doesn't help.

Haven't got any help from the support team too  !!!   Smiley Sad

Waiting for 3 days now.

Can anyone help?

Thanks a lot.

pete

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Comments

  • Chameni
    Chameni Posts: 234 F-Secure Employee

    Hi PiterB,

     

    Welcome to our community!

     

    Sorry to hear about your trouble! I have highlighted your post to our Support team for further looking into this issue. They will get back to you for further investigation.

     

    Thank you.

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  • PiterB
    PiterB Posts: 2 New Member

    Hi,

    I only received an email that my case was passed to someone where they unlock the installation key, whatever it means....

    App still doesn't work correctly, black screen appears when I open it.

    I hope it still protects my mobile phone  Smiley Sad

    Pete

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  • Chameni
    Chameni Posts: 234 F-Secure Employee

    Hi PiterB,

     

    We have informed to our support agent regarding this and meanwhile have you try to uninstall the program and reinstall it back from the Google App Store. Please try and revert back if the issue persist.

     

    Thank you.

     

     

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