programme wont open to add purchase code

I have an expired install of freedome.

Today I purchase a 1 year subscription. Opened programme to add my purchase code. I get a message saying that trial has ended as I expected.

I click to subscribe. Programme closes and then nothing happens. Absolutely nothing, no new window opens.

I have uninstalled the programme, reinstalled and rebooted.

I have used the diagnostic tool but dont know what to do with this file.

 

This is a lot of money for me and so if this can not be fixed I wish to have a refund.  The trial version worked well.

I am using a windows 7 machine.

Comments

  • LakshLaksh Posts: 4,443 Community Manager

    Hi amanda123,

     

    Were you able to use your subscription key for Freedome when you reinstalled it? You should be able to enter your code under 'Subscriptions' page in Freedome.

     

    What do you see in that page if you are not able to validate the code?

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