Subscription is not synced between devices

venaja Posts: 4 Observer



On my PC it says that I have 245 days left on my license. I have entered the very same code on my iPhone when I bought the license. However, now my iPhone says that the license ends tomorrow and when I re-enter the licens it says that I've already entered it.


What should I do? I only have these two devices.


  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi Venaja,


    Was your iPhone using any other subscription before using this code like an app store subscription? Was this code validated on your iPhone in the same time as that of your PC?


    If your iPhone still says the code is expired, could you confirm if this is the same code which was used? We do have the license reset functionality with Freedome but this is currently available only for the Windows and Mac versions.

  • venaja
    venaja Posts: 4 Observer

    My iPhone and PC had free subscriptions since before. I received a 3 month subscription for something at some point and then I chose to buy a one year license when it ended.


    I am pretty sure I have used the same license on both platforms. But, since there seems to be no way of checking what license I have inserted on the PC vs the iPhone I cannot answer your question. I have written my license key down of course, and like I said, re-entering it on the iPhone takes me nowhere.


    You mention a license reset function which is not available to my device.. How should I proceed? I have paid for a three device license and used up two of them, of which one has stopped working.

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi venaja


    If your iPhone still says you have already entered the code, have you tried to uninstall and reinstall Freedome on your iPhone using the same code again? Is it able to accept the code?



  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi venaja,


    Thanks for updating us on your post. Glad to know you were able to resolve it and it is all working now!

This discussion has been closed.
Product & Pricing Info