No internet when Freedome is turned on

Since a few days, at home freedome isn't working correctly anymore.


The moment Freedome states that it's connected; the WIFI gives a exclamation sign saying 'connection limited' and thus no internet. I've tried all other virtual locations, no succes. Turning off Freedome brings back a working connection


The strange thing is, it's only at home. Other ISP's do not cause any problem and has Freedome running smootly.


Please advice, thanks in advance.


  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Rbbiz1,


    May I know which ISP you are using currently for your home network? If it happens only when connecting through their Wi-Fi network, do they allow the use of a VPN?


    Which version of Freedome are you using currently?

  • Rbbiz1
    Rbbiz1 Posts: 24

    Version 1.2.2729.0

    But it also did not work a few days ago on the older version.


    For my home ISP I use TELFORT (Netherlands) and yes it was working fine for months. But let me make it more complicated. I use Freedome on my phone also. WIth my phone I do have internet when Freedome is working and I'm connected to the very same ISP as the laptop.

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Rbbiz1,


    I am suspecting this issue might be related to the version upgrade (Version 1.2.2729.0). I recommend to open a support ticket for this issue.

This discussion has been closed.
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