Releasing license does not solve the problem, what to do?

LindaL

Hi,

 

I renewed my F Secure Safe 2nd February  and as far as I understood the update should happen automatically within a couple of hours. However, it has not.

 

I use MacBook and by clicking the F secure icon on the top of the right corner I can only clic "open F-secure safe" (not for example the 'check for updates' as it is in a light grey. When I sign in there comes a text "you have no licences available".  I have tried to release a licence but after signing in I merely get the message that "something went wrong. try again later". 

 

Chameni

Hi,

 

I'm sorry to hear about your SAFE renewal issues. Regarding your SAFE license issue, could you please open a support ticket as our support team would be able to better check on your account details and advise further?

 

Please click here to open a support ticket.

 

Thanks