#locate# doesn't work

I have 3 mobiles with F-Secure SAFE. I have used to send SMS "#locate#my_code" to them if I want to know where that phone (and one of my under 10 years) kid is. Now it won't work. I have checked and triple checked the code on mobile(s) in question and it is correct. Won't work. Whatta hell I'm doing wrong? BTW. Your support site nicely put sucks. Here's practically nothing useful information, or it's from 2011 etc. (still relevant?), and things that would be useful like product manuals/instructions can't be found anywhere. Tried English and on Finnish, N/A. Also, tried to launch chat on your site, opens new browser window with something called "logmein" and when trying read that, the page just goes blank. F5 etc. won't reload it. Did several times, no success. Maybe some fine tuning might be necessary... Otherwise Safe has been stable and working on android, so kudos at least for that.
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Hi @RPi
Since you are using the F-Secure SAFE, you will be able to locate the Mobile Phone using the Finder feature on the F-Secure SAFE page. Once login to your account, you just need to click on your current device and that will give you an option for Finder. This will helps you locate, unlock, wipe and sound an alarm. By using this features in SAFE, you do not need to send the #locate# command as before anymore.
Click here for more information about the Finder features in F-Secure SAFE.
Thank you.