Products & Services
Now and then Freedome shows its inactive menu bar icon (icon with backslash) , even if both the menu and the Freedome app says that protection is “ON”. Bug or feature?
OS X 10.11.3, Freedome 1.0.2352.0.
Did the issue occur with the previous OS version or only with OS X 10.11.3? Does the Freedome menu bar icon remain like this all the time or only for a short time?
Does it happen during a particular time like after restart or after waking from sleep, etc?
Had the same issue with the previous version of OS X (10.11.2). Don’t think I ever used Freedome with any earlier versions. The Freedome icon reverts to active when switching to another location, when on/off is toggled, and after a boot/restart.
Though it occurs every day, I have yet to figure out if any special event is connected to the Freedome icon going inactive. Owing to a looming deadline I’m currently chained to the computer, and so just happen to notice the changed icon state from time to time.
Thanks for the update. In order to investigate this further, I recommend to open a support ticket with our support team along with your issue details.
Thanks, will do that.
Apologies for the delayed response with regards to your support case. I have highlighted your support request to our team.
Any news from your support team yet?
Now on Mac OS X 10.11.4 and Freedome 1.4.3038.0.
I've highlighted this to the respective Technical Support, they will get back to you regarding this case by today. Please let us know if you need futher assistance on this. We apologized for any inconvenienece caused.
Thank you so much for your patience.