F-Secure SAFE forced to have icon on desktop - How to get rid of it?

User2016
User2016 Posts: 3 New Member
in Web Browsing

Since the latest update F-Secure has started adding its icon to the desktop every time I start my computer. This forces me to manually delete the icon every time I start my computer, sometimes this is many times every day.

 

Forcing users to have unwanted icons on their desktop is very bad practice. I would never click that icon anyway because SAFE is of course started automatically. So why prevent users from keeping their desktops clean of useless icons?

 

How can get rid of this annoying feature?

 

My OS is Windows 7.

 

 F-Secure versions:

 F-Secure SAFE 16.1

Common Component Framework 2.50 build 208
CCF CUIF 10.05 build 275
CCF DAAS2 1.10 build 565
CCF Guts2 2.01 build 821
CCF Upstream 2.02 build 402
CCF Diagnostics 9.02 build 172
CCF Scanning 1.72 build 115.709
CCF Network 1.04 build 119
CCF Reputation 2.0 build 1337

 

Also your customer support is totally useless. It has been nearly 3 weeks since I first wrote about this problem to them. All I have gotten back it automatic message promising that my ticket will receice attention "as soon as possible". When is this "possible"? Next summer maybe?

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Comments

  • User2016
    User2016 Posts: 3 New Member

    F-Secure chat support also sucks.

     

    I just stared 20 minutes screen saying: "A support representative will be with you shortly."

    Then got this message "Technician Console has ended the session."

     

    Thank you for wasting more of my time.

     

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi User2016,

     

    Sorry to hear about your trouble! I have highlighted your post to our Support team for further looking into this issue. They will get back to you for further investigation.

     

    However, if possible, could you provide us a screenshot of the icon you are referring to?

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  • User2016
    User2016 Posts: 3 New Member

    The icon looks like this:

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  • [Deleted User]
    [Deleted User] Posts: 0

    Thanks for the screenshot, User2016. Your case has been pointed out to our team as mentioned before and this is being handled now.

     

    Please follow up with the team for any further enquiries and they should be able to assist you further.

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