Browser malfunctioning.

jomez

Product: F-Secure, through virginmedia, on iPad

 

Using your browser on this iPad yesterday, the device crashed each time I attempted to open it, and then re-booted itself. After about a dozen instances of this I deleted the app, expecting to re-install from your site using the standard Safari browser, but it shows that I have no installs of F-secure left! and no way of using a re-install.
This morning it occurred to me to re-install your app from Apple iCloud. Having done that, I find that your browser is even more prone to freezing.

None of your online support links are currently working BTW.

Please advise.

jcm

jomez

Forgot to add F-Secure Safe version

jcm

[Deleted User]

Hi jomez,

 

Not sure if you tried to use our Support Request; you can open a Support ticket with our Support team using this link.

 

Does the browser crash everytime you try to use it? Or does the device crash; could you provide more details on how the device crash happens?

 

What is the iOS version of your iPad?