Same for me. I bought a new soft from F-secure to eliminate viruses and protect my PC. When I tried to mount it in my PC, so after about 45 min I was asked code. I notice that in my soft CD and in it's packning was any code given! You can suppose how I felt it all....
Please provide us the name of the F-Secure program purchased and was it directly purchased from F-Secure? If yes, did you get any email about your order number and code?
Hi. I have just upgraded via virgin media/fsecure at a discounted price. I had an email to upgrade after I had paid, nothing about a code on the email. I upgraded and now it still says that my protection runs out in February. any ideas. I will have proof on my bank statmeent that he upgrade has been paid. Am I missing something somewhere on the email
northwolf2011
Posts: 2
Comments
Same for me. I bought a new soft from F-secure to eliminate viruses and protect my PC. When I tried to mount it in my PC, so after about 45 min I was asked code. I notice that in my soft CD and in it's packning was any code given! You can suppose how I felt it all....
My mail address: [email protected]
EDIT: Masked email address
Hi @northwolf2011,
May I know how you got the F-Secure program and which program was purchased? Was it purchased directly from F-Secure?
Hi @2931,
Please provide us the name of the F-Secure program purchased and was it directly purchased from F-Secure? If yes, did you get any email about your order number and code?
Thank you for the feedback! I found the code in the end. At first, I did not see very small print "The Code is behind this cover".
Hi. I have just upgraded via virgin media/fsecure at a discounted price. I had an email to upgrade after I had paid, nothing about a code on the email. I upgraded and now it still says that my protection runs out in February. any ideas. I will have proof on my bank statmeent that he upgrade has been paid. Am I missing something somewhere on the email
?
Hi @ypixie,
I have moved this post to the Security board.
Regarding your post, I would recommend opening a support request with us as it might need your account information/renewal details to check further.