Valid voucher no longer valid after update

RemiRPN
RemiRPN Posts: 2
in F-Secure FREEDOME

Hi community,

 

I had a voucher last september 28 that a i received by mail from [email protected]

Since freedome has been updated on my macbook, My code is no longer valid and i receive a error : Code was not correct. Try again.

 

How do I do ?

Remi

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Comments

  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi Remi,

     

    Did you get the Freedome voucher code from a F-Secure SAFE trial account?

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  • RemiRPN
    RemiRPN Posts: 2

    It was a code from F-Secure SAFE yes, but that was not a trial account.

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello RemiRPN,

     

    If your SAFE account wasn't a trial , please open a support ticket including your purchase reference so that we can help you with your licence.

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