Valid voucher no longer valid after update

Hi community,


I had a voucher last september 28 that a i received by mail from [email protected]

Since freedome has been updated on my macbook, My code is no longer valid and i receive a error : Code was not correct. Try again.


How do I do ?



  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Remi,


    Did you get the Freedome voucher code from a F-Secure SAFE trial account?

  • It was a code from F-Secure SAFE yes, but that was not a trial account.

  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello RemiRPN,


    If your SAFE account wasn't a trial , please open a support ticket including your purchase reference so that we can help you with your licence.

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