Valid voucher no longer valid after update

RemiRPN

Hi community,

 

I had a voucher last september 28 that a i received by mail from [email protected].

Since freedome has been updated on my macbook, My code is no longer valid and i receive a error : Code was not correct. Try again.

 

How do I do ?

Remi

Laksh

Hi Remi,

 

Did you get the Freedome voucher code from a F-Secure SAFE trial account?

RemiRPN

It was a code from F-Secure SAFE yes, but that was not a trial account.

Ben

Hello RemiRPN,

 

If your SAFE account wasn't a trial , please open a support ticket including your purchase reference so that we can help you with your licence.