Freedome Code

duncanr

Hi,

 

I use Freedome on my mobile phone and my computers as well. I bought a subscription für 3 devices / 1 year (PC+Mobile). This was about 1-2 month ago.

 

Now I had to reinstall the ROM of my mobilphone, everything on it was deleted.

 

After installing the Freedome App and trying to use my code, I always get an error message:

"Could not verify your code / Der Code ist für dieses Gerät nicht gültig"

 

Please help to reactivate the code and thanks in advance.

 

Additionally the code was used just 2 times (my mobilephone and my laptop(working properly on it)). So, a 3rd subscription should be left?!

[Deleted User]

Hi duncanr,

 

May I know from where you purchased the Freedome code for 1 year? Could you please post a screenshot of the error message as well (which you see during the validation)?

 

If the Freedome code was not purchased from F-Secure directly, could you please send me a private message of your purchase details like Code/purchase reference number/purchase date, etc?

duncanr

Thanks for your help