what happened to my 365 day subscription?

I had a 365 day subscription with several months left. Last week my account states that I only have 7 days left, and today my subscription ended. Can you please tell me what happened here?

Comments

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Alitasso,

     

    We are now in the process of expiring the Freedome subscription codes that are linked to trial F-Secure SAFE licenses, as the free 1-year Freedome subscription was only for customers who purchased F-Secure SAFE from the campaign. These Freedome subscriptions will be expired over the next few weeks.

     

    When we expire these Freedome subscriptions, your Freedome subscription will expire 7 days after this. If multiple Freedome subscription codes have been used on the same device, your installation will expire one week after we expire the subscription.

     

    Multi-platform Freedome subscriptions are available from our web pages at https://freedome.f-secure.com/. Single platform subscriptions can be purchased for Apple iPad and iPhones from the Apple App Store and for Android devices from the Google Play Store.

  • I purchased F secure to the campaign as new customer and linked to trial F secure SAFE licence for one device....my iPad . And expired too. I' m VERY disappointed

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