Betreff: Can't activate license
it seems like i have the same problem.
1 year ago i gave F-secure SAFE a try.
To be hones i was happy with it unitl the day i bought a renewal year.
i don't know which paranoia leads f-secure to make a simple renewal an impossible task.
I bought my renewal year at an online store and decided to pick ESD licens (code+link). don't want to wait for a box. i want it now....so my idea.
The link leads me directly to my SAFE account but then the trouble begins.
The code is not accepted there. As solution i found in some forums that you have to manual end your subscription, then my code will be accepted. A little worried about this way but without any other oppinion i tried it.
Guess what the problem still exists. Even worse. now there is no way of putting my new code in.
Then i contacted the support via chat and it felt like they can solve it. you have to wait until subscription end date is reached. After that you cann add you code. A little strange how they manage it but if it then works....
This is now one week ago, my abo is out of date, i cannot change anything vital and also cannot add my code. There is no button or field where i can add it.
i fear the forgot to program it or don't want to have customers a second year....
Right now i have contacted the shop where i bought the new code that i want to revise the deal and want my money back. lets see how we finaly end.
Its a shame, f-secure has a good product, but they total messed it up with renewal logic.
I finaly have to find another antivirus company.
Thinking back to kaspersky i had for several years - you buy a code, you put it in and +365 days are active. Simple as it is. Maybe f-secure should look at their competitors how they solve such a task.