Automatic renewal successful but Old Expiry Date Still saying to renew? - Licence no longer valid!

My F-Secure SAFE subscription expired 31 Oct 15 - I renewed automatically on the 1st November successfully, but I am still getting expired message even though my version is up to date? My licence is no longer valid and I am not protected why?

 

I am have also recently upgraded my laptop to Wins 10 and the warning is saying I am not protected keeps asking me to renew! I have paid so what can I do to resolve this?

 

Thanks hope to hear from someone soon.

 

Regards

Stuart

Best Answer

  • LakshLaksh Posts: 4,424
    Accepted Answer

    I'm sorry to hear about your SAFE renewal issues and I do understand your frustation here about this!

     

    @Stubaloo, regarding your SAFE license, could you please chat with our experts or open a support ticket as they would be able to better check on your account details and advise further?

     

    @Numis, please send me a private message of your support request opened with us so that I can pass it to our team.

Answers

  • NumisNumis Posts: 1

    I have also renewed reveral times mine F-Secure, but it won't work. I have also contacted F-Secure customer support three times now in past 2 weeks, but only answer that I get is the automatic reply that they will answer ASAP. I had also problem with my password to the F-Secure Safe web site. I had used my password succesfully a few days earlier but now (2 weeks ago) it didn't work (I triple checked it was correct). So I renewed it. When I was thinking new password I decided to try the old one and - THADAA - it WORKED! So now my new password is my old one even that it shouldn't.

     

    I'm still waiting answers..

     

    Regards

    Ville

  • Thanks Ville for your feed back, much appreciated.

     

    Lets hope they get back with an answer soon, this is not very good customer service to keep customer waiting for such a long time for a resolution...

     

    You would think it would be a very simple solution to the problem. How can your renewal be successful! But yet your expiry date remains the same and your licence is invalid because of this;? Unbelievable in this day and age what is going on? Come on F-Secure sort it out!!! Customers are waiting here, and yet out systems remain a threat as we are unprotected!

     

    Thanks again, all the best,

    Stuart

  • Hi

    I have a similar problem with my licence. Made a renewal 15:th December 2015 and that reflects correctly

    in my F-Secure-Safe-Account: Remaining billing cycle 341 days until 15:th December 2016 = Nice.

    But at device booting-process F-secure-Status claims I only have only 13 Days  from todays 3:rd of January until 16:th January. I made at least 3 un-installs / re-installs with no success. F-Secure-Status says expiration date will be 16:th of January2016,  while F-Secure-Account says 15:th December 2016. There is a discrepancy somewhere, I suspect the error is in the F-Secure-Section in the machine-registry. I also made an installation on my Android-laptop on Chrome-browser but same same.... Safe-Status says 13 days while Safe-Account says 341 days. Is there some F-Secure-Tecnician responsible for the Registry-Section?

    Regards

    Mr Footjoy

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