FS Protection is stuck - No upgrade, no removal

mportsmore

I bought a new laptop with Windows 8.1 and installed FS Protect. It auto-upgraded to Windows 10, and when the upgrade triggered for FS Protect, it failed. Win10 proved to be too buggy, so I reverted back to 8.1. The upgrades continued to fail, so I tried to uninstall FS Protect, and that isn't working. The uninstall process goes through and completes, saying it's uninstalled, but it's still there. Restarting does not help. Any solution?

yeoldfart

hello

I suggest you use this https://www.f-secure.com/fr_FR/web/home_fr/support-tools then rebbot and run CCleaner on the registry https://www.piriform.com/ccleaner/download (free version).

Simon

Here is a direct link to the F-Secure Uninstallation Tool.  As YOF suggested, run that, then reboot, and you may also wish to run a 'clean up' product such as CCleaner.  Following that, you should be able to reinstall FS Protection 'as new'. 

 

Let us know how you get on. 

mportsmore

That worked, thanks!

yeoldfart

you're welcome