F - SAFE subscription renewal



I recently renewed my subscription with F-Secure on 24.1.2015, when my first annual subscription was about to expire. Paid, receivee a receipt on my email and thought I was all set for another year. Wrong! Now everytime I open my computer F-Secure notifies me that my subscription is about to expire in a month(?!). 


Moreover, on my My Safe it says my subscription has expired on 24.1.2015 and now when I try to open My Safe it goes to "Error 500". 


Could someone please help me? Online Chat support was useless. I obvisouly didn't pay for this kind of service. 


Thanks in advance!


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