Issues with Freedome subscriptions

I purchased a 5 device license from the website on Apr 27th, and using 4 licenses:


1 desktop / laptop / tablet / phone, but it seems one license is stuck in limbo and I'm unable to install the license on another phone. Could someone check if a licence is stuck in limbo from a previous OS reinstall or something?

Really hope customer managing these licenses like on the MySafe side is being worked on as a priority, this seems unnecessarily complicated. Smiley Sad


  • LakshLaksh Posts: 4,444 Community Manager

    Hi jmoo,


    May I know if you see any error message when you try to use your license on another phone?

  • jmoojmoo Posts: 2



    You have reached the maximum number of installations with this code. Please make a new purchase to extend your Freedome subscription.

  • LakshLaksh Posts: 4,444 Community Manager

    Hi jmoo,


    Could you please send me a private message of your code and purchase order number so that I can assist you further?

This discussion has been closed.