Issues with Freedome subscriptions

jmoo
jmoo Posts: 2
in F-Secure Freedome VPN

I purchased a 5 device license from the website on Apr 27th, and using 4 licenses:

 

1 desktop / laptop / tablet / phone, but it seems one license is stuck in limbo and I'm unable to install the license on another phone. Could someone check if a licence is stuck in limbo from a previous OS reinstall or something?

Really hope customer managing these licenses like on the MySafe side is being worked on as a priority, this seems unnecessarily complicated. Smiley Sad

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Comments

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi jmoo,

     

    May I know if you see any error message when you try to use your license on another phone?

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  • jmoo
    jmoo Posts: 2

    Oops

     

    You have reached the maximum number of installations with this code. Please make a new purchase to extend your Freedome subscription.

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi jmoo,

     

    Could you please send me a private message of your code and purchase order number so that I can assist you further?

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