Issues with Freedome subscriptions

jmoo

I purchased a 5 device license from the website on Apr 27th, and using 4 licenses:

 

1 desktop / laptop / tablet / phone, but it seems one license is stuck in limbo and I'm unable to install the license on another phone. Could someone check if a licence is stuck in limbo from a previous OS reinstall or something?

Really hope customer managing these licenses like on the MySafe side is being worked on as a priority, this seems unnecessarily complicated.

[Deleted User]

Hi jmoo,

 

May I know if you see any error message when you try to use your license on another phone?

jmoo

Oops

 

You have reached the maximum number of installations with this code. Please make a new purchase to extend your Freedome subscription.

[Deleted User]

Hi jmoo,

 

Could you please send me a private message of your code and purchase order number so that I can assist you further?