VM F-Secure Safe subscription not updating.

max232bb

I have updated my existing F-Secure Safe Internet Security with was through Virgin Media.

 

Whenever i login in to my online account a page with a Virgin Media Logon says my subscription  have expired and my devices licences have extended by only one month from my expiry date.

 

When will this update to reflect my new 1 year 7 device subscription status?

 

Regards

Tony

max232bb

The issue has now been resolved and my portal and devices show 12 months subscription remaining.

 

Thank you for you support.

Ragards

Tony

Laksh

Hi Tony,

 

Welcome to our Community!

 

As I checked further, I found there was a ticket opened with our support team yesterday regarding your renewal. I have highlighted your issue to our Support team so that they are working on this further. They will be updating you with more information.

max232bb

Yes they took me through the renewal using paypal for which I have my payment reciept but am still getting a message saying my subscription has been extended for 1 month.

 

I tried to remove and reinstall one of my licences and now that is saying licence not in use next to my device but if i try to reinstall it tells me already installed.