Key not working

Wendy15

I had some problems with the update and had to reinstall the key a few times.  I have a 1 year subscription for 3 devices but can no longer use the key on any device.  

[Deleted User]

Hi Wendy15,

 

May I know which F-Secure product you purchased? Is it the F-Secure Key you are referring to? And how did you purchase the code for the product; was it from F-Secure directly?

 

Is there any error message seen when you try to validate your code?

Wendy15

Hi Laksh:

 

Thank you for your reply.  I purchased the following from Amazon: "F-Secure Freedome VPN für alle Geräte - 1 Jahr / 3 Geräte"  by F-Secure for Platform : Windows XP, Windows Vista, Windows 7

[Deleted User]

Hi @Wendy15,

 

I have moved your post to the Freedome board.

1. How many devices are currently installed with the Freedome code?

2. Could you please send me the purchase details from Amazon (may be a screenshot of the email which has the code/purchase date/invoice number) as a private message?