Key not working

Wendy15
Wendy15 Posts: 3
in F-Secure VPN

I had some problems with the update and had to reinstall the key a few times.  I have a 1 year subscription for 3 devices but can no longer use the key on any device.  

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Wendy15,

     

    May I know which F-Secure product you purchased? Is it the F-Secure Key you are referring to? And how did you purchase the code for the product; was it from F-Secure directly?

     

    Is there any error message seen when you try to validate your code?

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  • Wendy15
    Wendy15 Posts: 3

    Hi Laksh:

     

    Thank you for your reply.  I purchased the following from Amazon: "F-Secure Freedome VPN für alle Geräte - 1 Jahr / 3 Geräte"  by F-Secure for Platform : Windows XP, Windows Vista, Windows 7

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi @Wendy15,

     

    I have moved your post to the Freedome board.

    1. How many devices are currently installed with the Freedome code?

    2. Could you please send me the purchase details from Amazon (may be a screenshot of the email which has the code/purchase date/invoice number) as a private message?

     

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