can't reinstall Freedom VPN

fregrtwg

can't reinstall Freedom VPN, have 1 year subscription.

fregrtwg

It would be much easier for us customers if we can manage our own subscriptions.

fregrtwg

Can somebody help?

fregrtwg

fregrtwg

hello???

Laksh

Hi fregrtwg,

 

Welcome to our community!

 

Please provide us a few more details about your license to assist further on this. How many devices are currently using this code? Is it a multi license code?

fregrtwg

YES, it is a multi device subscription, I have installed it on 1 iOS device, 1 WIndows 10 computer and trying to reinstall on an OSX computer 

fregrtwg

Problem solved via support.

mitech2003

Hi

I have the same problem, i try to reinstall the Freedome to the one i have had it allready on, after update to Win10 i needed to reinstall this and i could not.

 

How can i solve this?

 

mitech2003

thasiatm

hi,

i have the same problem i could not use the code to subscribe vpn after reinstalling it

 

Avisitors

My f-secure safe too...and I am waiting for my freedome's solution

Laksh

Hi @thasiatm and @mitech2003,

 

Could you please provide the following information so that we can assist further?

1. Screenshot of the exact error message seen during the validation

2. Is it a single or a multi device code?

3. How was the Freedome code purchased?

thasiatm

hi thanks for your replay

i could not attach screen short cut of error message but the error message is "code was correct try again"

It wasn't purchased, it was a promo campaign code 1 year free subscription only for Freedome F-Secure

1. Make a free account at f-secure safe (https://mysafe.f-secure.com/register).
2. On the My Safe page click f-secure freedome
3. Click Generate a voucher and copy the code generated.
4. Use code on Freedome software once you install it. Click here to download the software(f-secure.com)

it is a multy device code

Laksh

Hi thasiatm,

 

Our limited offer (ended on 30th of September) was a “Buy SAFE, Get 1year of Freedome for free” offer.
Consumers who do not pay for SAFE after the trial period, will be prompted to pay to continue using Freedome for free.