Products & Services
can't reinstall Freedom VPN, have 1 year subscription.
It would be much easier for us customers if we can manage our own subscriptions.
Can somebody help?
Welcome to our community!
Please provide us a few more details about your license to assist further on this. How many devices are currently using this code? Is it a multi license code?
YES, it is a multi device subscription, I have installed it on 1 iOS device, 1 WIndows 10 computer and trying to reinstall on an OSX computer
Problem solved via support.
I have the same problem, i try to reinstall the Freedome to the one i have had it allready on, after update to Win10 i needed to reinstall this and i could not.
How can i solve this?
i have the same problem i could not use the code to subscribe vpn after reinstalling it
My f-secure safe too...and I am waiting for my freedome's solution
Hi @thasiatm and @mitech2003,
Could you please provide the following information so that we can assist further?
1. Screenshot of the exact error message seen during the validation
2. Is it a single or a multi device code?
3. How was the Freedome code purchased?
hi thanks for your replay
i could not attach screen short cut of error message but the error message is "code was correct try again"
It wasn't purchased, it was a promo campaign code 1 year free subscription only for Freedome F-Secure
it is a multy device code
Our limited offer (ended on 30th of September) was a “Buy SAFE, Get 1year of Freedome for free” offer.Consumers who do not pay for SAFE after the trial period, will be prompted to pay to continue using Freedome for free.