can't reinstall Freedom VPN

fregrtwg
fregrtwg Posts: 7 Observer
in F-Secure VPN

can't reinstall Freedom VPN, have 1 year subscription.

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Comments

  • fregrtwg
    fregrtwg Posts: 7 Observer

    It would be much easier for us customers if we can manage our own subscriptions.

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  • fregrtwg
    fregrtwg Posts: 7 Observer

    Can somebody help?

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  • fregrtwg
    fregrtwg Posts: 7 Observer

    2015-11-23.png

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  • fregrtwg
    fregrtwg Posts: 7 Observer

    hello???

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  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi fregrtwg,

     

    Welcome to our community!

     

    Please provide us a few more details about your license to assist further on this. How many devices are currently using this code? Is it a multi license code?

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  • fregrtwg
    fregrtwg Posts: 7 Observer

    Problem solved via support.

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  • mitech2003
    mitech2003 Posts: 1 New Member

    Hi

    I have the same problem, i try to reinstall the Freedome to the one i have had it allready on, after update to Win10 i needed to reinstall this and i could not.

     

    How can i solve this?

     

    mitech2003

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  • thasiatm
    thasiatm Posts: 2 New Member

    hi,

    i have the same problem i could not use the code to subscribe vpn after reinstalling it

     

    Avisitors
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  • Avisitors
    Avisitors Posts: 54 Explorer

    My f-secure safe too...and I am waiting for my freedome's solution

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  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi @thasiatm and @mitech2003,

     

    Could you please provide the following information so that we can assist further?

    1. Screenshot of the exact error message seen during the validation

    2. Is it a single or a multi device code?

    3. How was the Freedome code purchased?

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  • thasiatm
    thasiatm Posts: 2 New Member

    hi thanks for your replay

    i could not attach screen short cut of error message but the error message is "code was correct try again"

    It wasn't purchased, it was a promo campaign code 1 year free subscription only for Freedome F-Secure

    1. Make a free account at f-secure safe (https://mysafe.f-secure.com/register).
    2. On the My Safe page click f-secure freedome
    3. Click Generate a voucher and copy the code generated.
    4. Use code on Freedome software once you install it. Click here to download the software(f-secure.com)

    it is a multy device code

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  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi thasiatm,

     

    Our limited offer (ended on 30th of September) was a “Buy SAFE, Get 1year of Freedome for free” offer.
    Consumers who do not pay for SAFE after the trial period, will be prompted to pay to continue using Freedome for free.

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