can't reinstall Freedom VPN

can't reinstall Freedom VPN, have 1 year subscription.

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  • It would be much easier for us customers if we can manage our own subscriptions.

  • Can somebody help?

  • hello???

  • LakshLaksh Posts: 4,439 Community Manager

    Hi fregrtwg,

     

    Welcome to our community!

     

    Please provide us a few more details about your license to assist further on this. How many devices are currently using this code? Is it a multi license code?

  • Problem solved via support.

  • Hi

    I have the same problem, i try to reinstall the Freedome to the one i have had it allready on, after update to Win10 i needed to reinstall this and i could not.

     

    How can i solve this?

     

    mitech2003

  • hi,

    i have the same problem i could not use the code to subscribe vpn after reinstalling it

     

    Avisitors
  • My f-secure safe too...and I am waiting for my freedome's solution

  • LakshLaksh Posts: 4,439 Community Manager

    Hi @thasiatm and @mitech2003,

     

    Could you please provide the following information so that we can assist further?

    1. Screenshot of the exact error message seen during the validation

    2. Is it a single or a multi device code?

    3. How was the Freedome code purchased?

  • hi thanks for your replay

    i could not attach screen short cut of error message but the error message is "code was correct try again"

    It wasn't purchased, it was a promo campaign code 1 year free subscription only for Freedome F-Secure

    1. Make a free account at f-secure safe (https://mysafe.f-secure.com/register).
    2. On the My Safe page click f-secure freedome
    3. Click Generate a voucher and copy the code generated.
    4. Use code on Freedome software once you install it. Click here to download the software(f-secure.com)

    it is a multy device code

  • LakshLaksh Posts: 4,439 Community Manager

    Hi thasiatm,

     

    Our limited offer (ended on 30th of September) was a “Buy SAFE, Get 1year of Freedome for free” offer.
    Consumers who do not pay for SAFE after the trial period, will be prompted to pay to continue using Freedome for free.

This discussion has been closed.