Hi, I just purchased an extra 5 licences to add to the 5 I already own, I have the receipt etc.
I then tried to log into MySafe, the subscription page told me I had 125 days left (which is correct) but the licencing part kept timing out, saying internal error 500.
After reloading the page about 30 times, it did tell my I had used 5 of my 10 licenses (which was correct) and it let me add another device.
Half an hour later, I've struggled to get into MySafe again (same internal error 500 where the licence info is) and now it's telling me I have 0 licences left!! It has even deleted one of my existing devices to compensate for me adding another device (even though before it told me I had 10)
Could you please tell me what is happening on your servers, as this will be affecting more than just myself I'm sure.
Thanks in advance,