lookup key not found

trying to install f - secure safe on an windows xp computer but am faced with a message saying The Requested Lookup Key was not found in any activation context can anybody tell me what this means.
Have avast installed at this moment in time intended to remove as soon as F - Secure safely downloaded could this be the problem
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Hi @noclue,
I have moved your post to the respective board since the issue was related to SAFE. Regarding your SAFE installation issue, could you please post the screenshot of the error message seen?
Unable to show screenshot but these are the details
http://community.f.secure.com/t5/security-for-pc/what-do-i-do-if-my-f-secure/ta-p/72626
The requested lookup key was not found in any activation context
all this within box have googled it and it refers to windows 10 not windows xp
Hi noclue,
For further troubleshooting on this issue, I would recommend you to contact our support by opening a support request as mentioned here or chat with our Experts here.