Freedome subscription error

Rinik
Rinik Posts: 3
in F-Secure FREEDOME

Hi,

 

When I tried to activate my Freedome subscription I get error message "You have reached the maximum number of installations with this code. Please make new purchase to extend your Freedome subscription."

 

Currently I have Freedome installed on 2 devices with 3 device subscription. So what do I need to do to reset activations?

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Rinik,

     

    Was there a new reinstallation performed on one of your devices with the same Freedome code? Could you reply back with a screenshot of the error message seen in your device? Could you also send me a private message of your purchase details to check further?

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  • Rinik
    Rinik Posts: 3
    Yes I was trying to reinstall product, I send purchase details as private message.
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  • Rinik
    Rinik Posts: 3

    Just bought new license for 5 devices because trial ended and now I have 2 licenses overlapping, because of no respond for community managers... this is just bad customer service.

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Rinik,

     

    I have just sent you a private message about your subscription code issue. Please check your private message for more information.

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