F-secure Pre Installed App Key Problem


Hi Sir
I was purchased AOC smart phone with pre-installed F-Secure App .
It included 365 days protection.
When Check that it shows that only 60 days protection .
It was pre-installed App
when i see F secure about details
Subscription Key -xxxx-xxxx-xxxx.
I purchased smartphone in snapdeal 15-9-2015.
Please can u help me Sir.

If any mistake please forgive me.


EDIT:  Removed license information


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi RohitKumar,


    Based on your license information, I could see you might have got the Mobile Security application on your phone. Please do let me know if it is a different application.


    In you have got it preinstalled on your phone, did the license come along with the preinstallation as well? Please check with the dealer from whom you got the license; if it came with the phone, then they should be able to confirm you about the license validity as well.

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi @Rohitkumar,


    Just to keep you informed, I have moved your post to the relevant board.

  • Rohitkumar
    Rohitkumar Posts: 2 New Member

    Thanks Boss giving information.

    I already contact that.

    they cannot give the answer. That's why I contact the forum.

    I've one doubt trial version it gives the 30 days protection.

    But it not the trial because it gives 60 days protection. 

    can u please give the details.

    How to solve this.

    Please any mistake forgive me.

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Rohitkumar,


    Since the code/product came preinstalled on your phone, the dealer/shop from where you purchased would have more information on the keycode used for the installation. The code seems to be valid for 60 days when we checked in our end.

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